Terms of Service

GLOW U MED SPA

Date of Last Revision: 1/11/2022

IMPORTANT NOTICE

AMONG OTHER ACTIVITIES, GLOW U MED SPA’S SERVICES ENABLE COORDINATION AND COMMUNICATION WITH LICENSED HEALTH CARE PROVIDERS. THESE SERVICES DO NOT REPLACE YOUR RELATIONSHIP WITH ANY PHYSICIAN. GLOW U MED SPA’S SERVICES MAY NOT BE APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR DIAL 911 IMMEDIATELY.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS AND OBLIGATIONS.

BY ACCESSING OR USING GLOW U MED SPA’S WEBSITES, PLATFORMS, OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICES.

INTRODUCTION

Glow U Med Spa, and any affiliated entities (“Glow U,” “we,” “us,” or “our”), own and operate our websites, online platforms, and any affiliated mobile applications (collectively, the “Sites”).

The Sites are intended to facilitate access to wellness, aesthetic, and telehealth-enabled services (the “Services”), which may include:

Health, wellness, and aesthetic educational content

Coordination of cosmetic, wellness, and medical services

Telehealth-enabled consultations with licensed providers

Scheduling, payments, and administrative support

Secure electronic communications between patients and providers

These Terms of Use govern your access to and use of the Sites and Services, along with our Privacy Policy and any additional consent forms you are required to accept.

AVAILABILITY & ELIGIBILITY

Certain Services may only be available in specific states.

To use the Services, you must:

Be 18 years of age or older

Be located in a state where the Services are offered

Agree to comply with these Terms of Use

Meeting eligibility requirements does not guarantee that you will receive services. Providers retain sole medical discretion.

YOUR RELATIONSHIP WITH GLOW U MED SPA

Glow U Med Spa does not itself provide medical care. Glow U provides a platform and administrative support that enables you to communicate with independent, licensed health care providers who deliver care.

Using the Services does not create a provider-patient relationship with Glow U Med Spa itself. Any provider-patient relationship exists solely between you and the licensed provider delivering care.

TELEHEALTH SERVICES & CONSENT

Telemedicine involves delivering health care services using electronic communications when the patient and provider are not in the same physical location. Telemedicine may include:

Transmission of medical information, images, and data

Secure messaging, audio, or video communications

Review of questionnaires and uploaded materials

Glow U uses reasonable technical and administrative safeguards to protect health information, but no system is 100% secure.

Additional risks, benefits, and limitations are explained below and form part of your informed consent.

ASYNCHRONOUS TELEMEDICINE INFORMED CONSENT

Glow U Med Spa

By clicking “I Agree”, you acknowledge and consent to participating in asynchronous telemedicine services.

What Is Asynchronous Telemedicine?

Asynchronous telemedicine (also known as “store-and-forward”) allows you to submit information—such as photos, videos, messages, or questionnaires—that a licensed provider reviews at a later time.

This differs from live video or phone visits.

Potential Risks

Although uncommon, risks may include:

Delays due to technology failures or connectivity issues

Privacy or security breaches despite safeguards

Incomplete clinical information if you fail to disclose full medical history

Limitations due to lack of in-person examination

Asynchronous telemedicine is not emergency care.

If you experience a medical emergency, call 911 immediately.

Provider Discretion

All diagnoses, treatment decisions, and prescriptions (if any) are made solely at the provider’s discretion. There is no guarantee of treatment, diagnosis, or medication.

YOUR RIGHTS & ACKNOWLEDGEMENTS

You acknowledge that:

You have the same privacy rights as with in-person care

Telehealth may involve providers located in other states (as legally permitted)

All submitted information becomes part of your medical record

You may request access to your medical records by contacting Glow U Med Spa

You may withdraw consent at any time, subject to legal record-retention requirements

Health information may be disclosed as required by law, including:

Court orders or subpoenas

Mandatory reporting obligations

Prevention of serious threats to health or safety

TEXT, EMAIL & COMMUNICATION CONSENT

By providing your contact information, you consent to receive calls, emails, and text messages (SMS/MMS) related to appointments, services, treatment coordination, and administrative matters.

Messages may be sent using automated systems. Carrier rates may apply.

Consent is not a condition of purchase.

You may opt out of marketing messages at any time by replying STOP or contacting Glow U Med Spa.

Electronic communications are not encrypted. You accept the risks of electronic communication.

TERM OF CONSENT

This consent remains valid throughout your relationship with Glow U Med Spa unless withdrawn in writing.